WASID Master Services Agreement (MSA)

Between: Boldstep Productions Ltd, Accra, Ghana ("Provider") and the customer named on the order form ("Customer"). Last updated: 2026-07-28

For negotiated enterprise deals (typically EU/global corporates, NGOs, and logistics/mining/energy operators). This document binds only when signed together with an order form — it is published for transparency, not as a self-serve agreement.

1. Structure

This MSA is the master contract. Each signed order form (tiers, seats/keys, fees, term) incorporates: this MSA → the DPA (Data Processing Agreement, with SCCs for EU/UK customers) → the Terms of Use and AUP (Terms of Service, Acceptable Use Policy) → the Refund Policy (Refund Policy). In conflict, that is also the order of precedence, except the DPA/SCCs control on data-protection matters.

2. The Service

Provider will provide WASID as described in the order form: the verified risk-event feed (Signal), watchlists and proximity alerts (Watch), and any agreed analyst/partner access — per the service description and the honest limits stated in Terms §2 (verification is a confidence process, not a guarantee; absence of an alert is not a safety assurance; no sole-basis life-safety use).

3. Service levels

Availability target: 99.5% monthly, measured on the API, excluding scheduled maintenance (notified 48 hours ahead) and force majeure.
Support: email support at the access-request form; first response within 1 business day (Monday–Friday, 09:00–17:00 GMT, Accra time).
Service credits: for each full 0.5% of monthly availability below the target, a credit of 5% of that month's fee, capped at 25% of the monthly fee. Credits must be claimed in writing within 30 days of the month's end and are applied against future invoices.
Sole remedy: service credits are the exclusive remedy for SLA failures.

4. Fees

Per order form, in EUR or USD; invoices due net 30. Late amounts accrue interest at 1% per month or the maximum lawful rate, whichever is lower. Taxes per Terms §5. Fees are fixed for the initial term; renewals at then-current pricing with 60 days' notice of any increase.

5. Term and termination

Initial term of 12 months unless the order form says otherwise, auto-renewing in 12-month terms with 60 days' cancellation notice. Either party may terminate for the other's uncured material breach (30 days' cure notice) or insolvency. On termination: access ends, unpaid fees for the elapsed period fall due, prepaid unused fees are refunded pro-rata only on termination for Provider's uncured breach (Refund Policy §4), and the DPA's deletion/return duties apply.

6. IP and data licence

As Terms §6: Provider owns the Service, methodology, and the compiled verified dataset; Customer owns its own assets/watchlist configuration and receives a non-exclusive internal-use licence to the data during the term. No redistribution beyond the order form's scope; any negotiated redistribution or derived-data rights must be stated expressly in the order form and are priced separately.

7. Confidentiality

Mutual: each party protects the other's non-public information with at least reasonable care, uses it only to perform this MSA, and discloses it only to personnel/advisers under equivalent duties, or as legally compelled (with notice where lawful). Survives 3 years after termination; trade secrets indefinitely.

8. Warranties and liability

Each party warrants authority to contract. Provider warrants it provides the Service with reasonable skill and care. All other warranties are excluded; Terms §2 (verified-data-not-a-guarantee) and §7 (liability limits, capped at the greater of fees paid in the preceding 12 months or US$100, with the statutory carve-outs stated there) apply to this MSA unless the order form states a negotiated cap. Neither party excludes liability for fraud, or death/personal injury caused by its negligence.

9. Compliance

Each party complies with applicable anti-bribery, sanctions, and export-control law. Customer's use complies with the AUP — including the events-not-people boundary (AUP §1), which Customer acknowledges is a condition of the licence, not a mere policy.

10. Governing law and disputes

Laws of the Republic of Ghana; disputes per Terms §10 — courts of Ghana, or for cross-border customers, binding arbitration seated in Accra under the UNCITRAL Arbitration Rules (sole arbitrator, English). A different seat or rules may be agreed in the order form.

11. General

No assignment without consent (except to an affiliate or in a bona fide acquisition, with notice); notices in writing to the addresses on the order form; force majeure for events beyond reasonable control; entire agreement per §1's document stack; amendments in writing signed by both parties.